Returns

How to return MemoHoney: the steps, the address and the wait

To return MemoHoney, call the order desk on +1 (302) 200-3480 with your order ID, get a return authorisation, then post the bottles with tracking to the returns address the desk confirms. The window is 60 days from the date of purchase and opened bottles are covered. Return postage is paid by the buyer.

By MemoHoney Team at Memohoneye · Physician review: Dr. Taz Bhatia, MD · Published November 6, 2026 · 7 min read · Returns

How to return MemoHoney: the short version

A MemoHoney return starts with a phone call, not a parcel. The order desk on +1 (302) 200-3480 is the desk that can see your payment, so it is the only one that can open a return. The email for the same desk is contact@customercs.com.

Have three things ready before you call: the order ID from the top of your order email, the email address you ordered with, and the bottles you want to send back. Opened bottles are fine. The guarantee is not tied to the seal.

The website inbox, contact@Memohoneye.com, reaches the people who write these pages. It cannot see orders and cannot start a refund, so writing there first only costs you days.

The five steps of a MemoHoney return

1. Call the order desk with your order ID. Say you want to return the order under the 60-day guarantee.
2. Get the return authorisation and the address in writing. A warehouse can turn away a parcel nobody told it to expect, so wait for the reference before you post anything.
3. Put a note inside the box. Write your full name, the email the order was placed with, and the order ID. A box with only bottles in it cannot be matched to a purchase.
4. Send it with tracking. Return postage is yours, as it is with nearly every guarantee in this category. The tracking number is your proof that the parcel arrived.
5. Wait for the two stages. First the desk processes the return, then your bank shows the money. The next section explains both.

The full policy is on the refund policy page.

Where to send a MemoHoney return

Two New York addresses appear on this website, and they do different jobs.

Always use the address the order desk confirms with your authorisation. If the desk gives you an address in writing, that is the one to follow.

How long a MemoHoney refund takes

The second wait surprises people. Once a refund is issued, the money moves on the card network's schedule. A desk that says your refund is done is telling the truth even if your balance has not changed yet.

If more than fifteen days pass after a tracked parcel was delivered and nothing has appeared, call the order desk again with the tracking number and the order ID.

Timing a MemoHoney return inside the 60-day window

The window runs 60 days from the date of purchase, not from delivery. The seller also asks for at least 30 days of use before a claim, so the product has a fair chance to work.

Buyers on this shop describe a typical wait of 4 to 8 weeks. That makes week six a sensible decision point. If you started the capsule the day the parcel arrived, you will be around day 42 with about 18 days of window left, which is enough time to call, get the authorisation and post the box.

A simple habit helps: write the purchase date on the cap with a marker. The guarantee page and this article on the 60-day window explain how the window and the pack sizes line up.

What a MemoHoney return does not cover

• Orders placed elsewhere. The 60 days attach to an order the seller can see. A marketplace purchase follows that storefront's rules.
• Return postage. That is the buyer's cost. Tracking is strongly advised.
• Parcels sent without an authorisation. They can be refused on arrival.
• Anything after day 60. The window counts from the date of purchase.

One kind detail: the five digital bonus guides that come with three and six bottles are already downloaded, and they are not taken off your refund.

Common MemoHoney return mistakes

Most stalled refunds come from the same few slips, and each one is easy to avoid.

• Emailing the website inbox instead of calling the order desk.
• Posting the bottles before the return authorisation arrives.
• Sending a box with no name, email or order ID inside.
• Using untracked post, which leaves no proof of arrival.
• Leaving the decision until the last few days of the window.

If you need the phone number again, the contact article lists it with the right email, and the contact page shows which desk handles which question.

MemoHoney returns: quick answers

Related reading

• MemoHoney refund policy
• The MemoHoney 60-day guarantee
• Contact MemoHoney support
• MemoHoney phone number for orders and refunds
• MemoHoney shipping and tracking